FREQUENTLY ASKED
QUESTIONS
General Questions
Due to the Coronavirus, all items are NON-refundable and NON-returnable. All sales are final.
Check out our terms and conditions page.
We have both in-stock and custom packaging. These are including, but not limited to, airless bottles, acrylic bottles and jars, tubes and bottles, PET jars, glass, aluminum and color cosmetic packaging. Our services also include custom molding
Our suggestion is that you test your product with container options with your labs, before ordering a larger size purchase. We’re happy to help you determine what is typically used for various products. Note that product testing is solely your responsibility.
If you’re having trouble finding what you’re looking for, please don’t hesitate to give us a call, or chat with our sales during business hours, Monday-Friday, 9AM-5:30PM. We’ll help you find exactly what you’re looking for!
We have experience working with customers on meeting their sustainability goals. These goals and requirements can range from components made with Post Consumer Recycled (PCR) material to refillable packaging. For us to better help you, we need to understand “What counts as sustainable for your brand?” and “What sustainability goals does your company have?”. Please contact us and we’ll assist you with your needs.
PCR stands for Post-Consumer Recycle.
We currently offer PCR in PET, HDPE for blow molding or extrusion, and PP, ABS for injection molding. We are capable of making components with PCR materials. Please speak with your Account Manager for more details.
The lead time varies depending on the product that you order. Contact your Account Manager for more details.
No. Because of the recyclable material, the color of the finished component will differ by a certain percentage from the original white.
We accept Zelle quickpay, wire/ACH, company check, or all major credit cards. For Custom orders, we only take wire/ACH or company check. Note, the check must be cleared before items are shipped.
We do occasionally have specials on items. These sales are announced via our newsletter, social media, and on our homepage. You can connect with our newsletter by subscribing down below.
Yes, all shipments are reviewed and inspected based on AQL standard before leaving our factory.
Currently our website is only set up for quote requests. We accept orders via our live chat option or email.
Yes, we will happily arrange shipping for you whether it’s UPS for small orders or ground trucking for pallet orders. You can also make arrangements through your own carrier and send us the bill of lading. We’ll provide you the pallet specs you need.