Return Policy

Frequently Asked Questions: Returns & Exchanges

What is your Return Window? We accept return requests within 20 days of your delivery date. For orders shipping to the EU, customers have a 14-day window to initiate a return in accordance with local regulations.

Is there a Restocking Fee? Yes. To cover the costs of quality inspection and inventory re-entry, a 15% restocking fee applies to all approved refunds.

What Condition must the items be in? Items must be returned in their original, unopened packaging and must be in unused, re-sellable condition. We can only accept returns for full case quantities; partial or opened cases are not eligible for credit.

What happens if I receive Damaged Items? If your order arrives damaged, please notify our team within 12 days of receipt. Provide your order number and photos of the damage, and we will arrange for a replacement or a full credit at no additional cost to you.

Can I return Custom Orders? Items that have been custom-printed, specially manufactured, or modified to your specifications are final sale and cannot be returned or exchanged.

Is an RMA Required? Yes. All returns must be pre-authorized to ensure they are tracked correctly in our system. Please contact us at sales@skpcllc.com to receive your Return Merchandise Authorization (RMA) number and shipping instructions before sending any product back.

Personal Care
Skin Care
PETs Care
Nutraceutical
Housecleaning

Personal Care

Build your brand with packaging that performs—from refillable jars to gallon dispensers, our recyclable formats deliver shelf appeal, safety, and speed—ideal for personal care products like sanitizers, sprays, shampoos, and lotions. Engineered for OEM and private label growth across retail, e-commerce, and wellness markets.

Skin Care

Discover versatile skincare packaging designed to elevate your brand—from bottle droppers and airless pumps to refillable jars. Crafted with recyclable materials and tamper-evident designs, our solutions support serums, moisturizers, and treatments across clean beauty and wellness markets.

PETs Care

PETs Care packaging that earns trust. Crafted from food-grade materials with child-safe, tamper-evident designs, our packaging helps pet brands stand out. From dropper bottles to refillable pouches, we offer inventory-ready and custom formats for grooming, nutrition, and wellness across retail, e-commerce, and veterinary channels.

Nutraceutical

Vitamins and medicines support overall health. Similarly, SKPC can assist with your company’s successful health by providing the packaging that YOU need.

Housecleaning

The demand for cleanliness is always high—but DON’T WORRY! Our company provides packaging solutions to help make the world a more sustainable and cleaner place.